Project fees and milestone payments are governed by the written agreement or accepted proposal for that engagement. Refunds for work already delivered are not available unless required by law or expressly agreed in writing.

If an engagement is cancelled before work begins, we will refund prepaid amounts for undelivered scope, less any non-refundable third-party costs already incurred.

If a payment is declined or fails, no charge is completed. If you believe you were charged in error, contact us and we will investigate promptly.

Email info@divadesign.io with your name, payment reference, if any, and a short description of your request. We aim to respond within a few business days.